DELIVERY & CLICK AND COLLECT POLICY
Ensuring a successful delivery
Please ensure:
- That to the best of your knowledge the recipient will be available to accept the order. During peak periods flowers will be left in a safe place if no one is home.
- You have provided contact phone numbers for yourself and the recipient (mobile in case they are not home) in case of any delivery issues.
- You have ordered in time to ensure the delivery can be made according to your order.
- You have provided the correct delivery address, contact number, eg the correct unit or apartment number, the name of the business, street suffix eg ‘Smith Street West’ and so on.
- You have included a message with your order.
- If the recipient is not available to accept your order, and it is not safe to leave at the door or in a area you specify in the order notes, it will be returned to our store.
Collections
If ordering for pickup, please check that it is your name on the order for collection, and that your shipping address is as follows, and not your billing address.
Our pickup address is:
Northside Flower Market
3/27 Windorah Street
Stafford Qld 4053
Due to increasing incidences of online fraud, please bring your order confirmation with you along with physical identification.
Delivery Areas
We offer flower delivery of orders from $45, Monday-Saturday, to the suburbss below. If you're trying to send flowers outside our delivery zone, contact us directly. We also offer same day click and collect for orders placed before 12.00pm Monday to Friday and before 10.00am on Saturday. Please allow a four-hour lead time for collections.
Special events including Valentine's Day, Mothers' Day and Sunday deliveries, along with timed or priority deliveries will attract a different rate. This is driven by our courier's charges and weekend penalty rates.
A minimum order value may apply for delivery.
| Suburb | Post Code | Delivery |
| Albany Creek | 4035 | $18 |
| Alderley | 4051 | $15 |
| Annerley | 4103 | $16 |
| Arana Hills | 4054 | $16 |
| Ascot | 4007 | $15 |
| Ashgrove | 4060 | $15 |
| Aspley | 4034 | $16 |
| Auchenflower | 4066 | $16 |
| Bald Hills | 4036 | $20 |
| Balmoral | 4171 | $28 |
| Banyo | 4014 | $18 |
| Bardon | 4064 | $16 |
| Boondall | 4034 | $16 |
| Bowen Hills | 4006 | $15 |
| Bracken Ridge | 4017 | $20 |
| Bray Park | 4500 | $20 |
| Brendale | 4500 | $20 |
| Bridgeman Downs | 4035 | $18 |
| Brighton | 4017 | $20 |
| Bulimba | 4171 | $28 |
| Bunya | 4055 | $28 |
| Cannon Hill | 4170 | $28 |
| Carseldine | 4034 | $16 |
| Cashmere | 4500 | $20 |
| Chapel Hill | 4069 | $18 |
| Chermside | 4032 | $12 |
| Chermside West | 4032 | $12 |
| City | 4000 | $15 |
| Clayfield | 4011 | $15 |
| Deagon | 4017 | $18 |
| East Brisbane | 4169 | $15 |
| Eatons Hill | 4037 | $20 |
| Enoggera | 4051 | $15 |
| Everton Hills | 4053 | $12 |
| Everton Park | 4053 | $12 |
| Ferny Grove | 4055 | $18 |
| Ferny Hills | 4055 | $18 |
| Fortitude Valley | 4006 | $15 |
| Gaythorne | 4051 | $15 |
| Geebung | 4034 | $16 |
| Gordon Park | 4031 | $12 |
| Grange | 4051 | $15 |
| Greenslopes | 4120 | $16 |
| Hamilton | 4007 | $15 |
| Hawthorn | 4171 | $28 |
| Herston | 4006 | $15 |
| Highgate Hill | 4101 | $20 |
| Holland Park | 4121 | $16 |
| Indooroopilly | 4068 | $18 |
| Joyner | 4500 | $20 |
| Kalinga | 4030 | $15 |
| Kallangur | 4503 | $20 |
| Kangaroo Point | 4169 | $15 |
| Kedron | 4031 | $12 |
| Kelvin Grove | 4059 | $15 |
| Keperra | 4054 | $16 |
| Lutwyche | 4030 | $15 |
| Macgregor | 4109 | $20 |
| Mango Hill | 4509 | $28 |
| McDowall | 4053 | $12 |
| Mitchelton | 4053 | $12 |
| Morningside | 4170 | $28 |
| Mt Gravatt | 4122 | $16 |
| New Farm | 4005 | $15 |
| Newmarket | 4051 | $15 |
| Newstead | 4006 | $15 |
| Norman Park | 4170 | $28 |
| Northgate | 4013 | $16 |
| North Lakes | 4509 | $20 |
| Nudgee | 4014 | $16 |
| Nundah | 4012 | $15 |
| Paddington | 4064 | $15 |
| Petrie | 4502 | $20 |
| Pinkenba | 4008 | $16 |
| Red Hill | 4059 | $16 |
| Rocklea | 4103 | $20 |
| Samford | 4520 | $28 |
| Samford Valley | 4520 | $28 |
| Sandgate | 4017 | $18 |
| Seven Hills | 4170 | $28 |
| Sherwood/Graceville | 4075 | $20 |
| South Brisbane | 4101 | $15 |
| Spring Hill | 4000 | $15 |
| St Lucia | 4067 | $18 |
| Stafford | 4053 | $12 |
| Stafford Heights | 4053 | $12 |
| Stones Corner | 4120 | $16 |
| Strathpine | 4500 | $20 |
| Sunnybank | 4109 | $20 |
| Sunnybank Hills | 4109 | $20 |
| Taigum | 4018 | $18 |
| The Gap | 4061 | $18 |
| Toowong | 4064 | $16 |
| Upper Kedron | 4055 | $18 |
| Virginia | 4014 | $16 |
| Warner | 4500 | $20 |
| Wavell Heights | 4012 | $15 |
| West End | 4101 | $20 |
| Wilston | 4051 | $15 |
| Windsor | 4030 | $15 |
| Woolloongabba | 4102 | $15 |
| Wooloowin | 4030 | $15 |
| Wights Mountain | 4520 | $28 |
| Yeronga | 4104 | $20 |
| Yerongpilly | 4105 | $20 |
| Zillmere | 4034 | $16 |
Please note timed deliveries are not available to these suburbs
4067 St Lucia
4072 University of Queensland
4109 Macgregor, Robertson, Sunnybank, Sunnybank Hills
4122 Mt Gravatt, Mansfield, Wishart
4152 Camp Hill, Carindale
4503 Kallangur, Griffin, Murrumba Downs, Dakabin, Kurwongbah, Whiteside
4508 Deception Bay
4509 North Lakes, Mango Hill
4250 Samford, Samford Village, Samford Valley, Camp Mountain, Draper etc.
We are unable to book timed deliveries for these suburbs except for functions, funerals and wedding deliveries.
Other suburbs? Your delivery Post Code may be shared with a suburb on our list. Otherwise please call us on 07 3856 4711.
DELIVERY POLICY
We deliver from 9am Monday except for weddings, funerals and corporate/school functions. We do not deliver on public holidays except for seasonal events. Additional delivery charges may apply during seasonal events.
Same Day delivery
Orders for delivery must be received by 12.00pm (Monday to Friday) or 9.00am Saturday to ensure same day delivery. Orders placed after 12.00pm requesting same day delivery may either incur an additional fee or be dispatched on the next scheduled delivery day. We do not currently offer timed deliveries on our website, except for funerals. For timed deliveries, please contact our store on (07) 3856 4711. You will be notified of any change to dispatch date or any additional fee prior to processing your order. We ensure that all deliveries are completed (provided accurate details such as company names and contact numbers have been provided) to businesses by 5pm and residences by 6pm in peak seasonal periods.
For non-residential deliveries, eg businesses, schools, child care and hospitals, we highly recommend that you ensure correct delivery details and if the person is expected to finish work prior to 5pm.
In the event that we cannot deliver the flowers to the recipient in person, the following may apply based on the circumstance:
The recipient will be called to obtain instructions as to where the gift may be left, or the gift may be left in a sheltered position if:
- Requested to do so by the sender (see Special Instructions in check out) or
- Our courier determines it safe to do so.
Please note that entry to Australian Defence Force bases is restricted. For deliveries to barracks, we require a recipient contact number so they can collect their delivery from the main gate.
Alternatively, if there is nowhere sheltered to leave the order or the weather is not favourable then a calling card will be left in the recipient’s letterbox or under their door requesting they contact us and arrange a convenient time for collection or re-delivery.
Charges will be incurred for re-delivery. You will be notified of any additional charges. Customers may opt to collect the arrangement from our store at no additional charge.
Secure unit blocks, gated communities & secured commercial/government buildings
If access is denied due to secured residential or commercial buildings, the gift will be returned to florist and sender will be responsible for re-delivery and any other charges.
Changes to delivery details
If your order has not been dispatched it may be possible to change the details, however an additional fee may apply. Please phone Northside Flower Market as soon as possible if you need to change the delivery details.
Incorrect/Incomplete addresses
We will do our best to redirect the arrangement to the correct address, however, an additional fee may apply and same day delivery may not be possible. Please phone Northside Flower Market on 07 3856 4711 as soon as possible if you need to change delivery details. See tips for ensuring a successful delivery.
Orders containing alcohol
Floral gifts may be accompanied by alcohol. However, alcohol selections are not guaranteed to be delivered.
Northside Flower Market will make every effort to complete the order as requested. In some cases circumstances arise out of our control that restrict the delivery of alcohol.
Restrictions include (but are not limited to):
- Age restrictions including an inability to provide evidence of age if requested
- Religious beliefs
- State Laws and Regulations
- There is no adult (over 18) at the delivery address to receive the order
- No-one is home to receive the order
If you place an order that includes alcohol and Northside Flower Market is not able to deliver the alcohol because of one of the reasons stated above, we will contact you to advise of this.